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Contact Us

Contact us

Feel free to contact us directly if you have any questions:

Email: info@roosboom.co.za

Landline: 021 855 4269

​​WhatsApp Candice: 082 509 7451

Terms & Conditions

Check-In & Check-Out Times

Check-In: 14:00 – 20:00

No check-in after 20:00 unless prior arangment is made. 
Check-Out: By 11:00

🔔 IMPORTANT: Please inform us of your expected check-in time in advance to ensure a smooth arrival.

Payment Options & Terms

1. EFT (Electronic Funds Transfer) Payments

  • EFT payments must be made within 24 hours of making your reservation.

  • Bookings not secured with a deposit within this time may be automatically cancelled unless otherwise arranged.

  • All EFT payments must reflect in our bank account prior to check-in. Guests whose payments have not cleared will be required to pay on arrival.

2. Credit Card Payments via Paybridge

  • The physical credit card used for payment must be presented on arrival, along with valid identification.

  • If the card is not available and 3D Secure was not used, the guest will be required to pay by another method before being checked in, and the original card transaction will be reversed.

  • If payment is being made on behalf of someone else, this must be pre-arranged with Roosboom Management before check-in to ensure a seamless process.

Identification Requirements

In accordance with South African accommodation regulations:

  • Valid South African ID or International Passport is required for each guest at check-in.

  • Copies of the ID/passport will be made and securely stored.

  • Failure to present valid identification will result in denied check-in.

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